Terms & Conditions

Last Updated: 05-Oct-2025

Effective From: 05-Oct-2025

Welcome to Motoguys. By accessing or purchasing from https://www.motoguys.com (the "Website"), you agree to the following Terms and Conditions ("Terms"). Please read them carefully before using our services.

Important: If you do not agree with these Terms, please do not use or access our Website.

1. General Information

The Website is owned and operated by Motoguys Automotive OPC Private Limited, a company registered under Indian laws.

These Terms apply to all users of the Website, including visitors, customers, and vendors
We reserve the right to update or modify these Terms at any time without prior notice
Continued use of the Website means you accept any revised Terms
It is your responsibility to review these Terms periodically

2. Eligibility

By using our Website, you represent that:

You are at least 18 years old, or using the Website under parental/guardian supervision
You are capable of entering into a legally binding agreement under Indian Contract Law
You have the authority to bind yourself or the entity you represent to these Terms
All information you provide is accurate, current, and complete

3. Products and Services

We sell motorcycle riding gear, accessories, and apparel (collectively called "Products").

Product Images: Images are for illustrative purposes. Actual colors or design may slightly vary due to lighting or screen settings
Product Information: We strive for accuracy but do not warrant that descriptions are complete or error-free
Availability: All product details, prices, and availability are subject to change without prior notice
Discontinuation: We reserve the right to discontinue any product at any time
Stock Limitations: Products are subject to availability; orders may be cancelled if items are out of stock

4. Orders and Payments

Order Placement

When you place an order, it constitutes an offer to purchase
We reserve the right to accept or reject any order for any reason (stock unavailability, pricing errors, fraud detection, etc.)
Order confirmation email does not guarantee acceptance; acceptance occurs when we ship the product

Pricing

Prices are displayed in INR (Indian Rupees) and are inclusive of applicable taxes unless stated otherwise
We reserve the right to change prices without notice
In case of pricing errors, we will notify you and give you the option to cancel or proceed at the correct price

Payment Processing

We use secure third-party payment gateways such as Razorpay for processing transactions.

We accept UPI, Credit/Debit Cards, Net Banking and Wallets
Payment must be completed before order processing begins
We do not store your complete credit/debit card information on our servers
All payment data is encrypted and handled by PCI-DSS compliant payment processors

For payment gateway terms and conditions:

Disclaimer: We are not responsible for payment failures, delays, or errors caused by third-party payment providers or banking systems.

5. Shipping and Delivery

Logistics Partners

We partner with trusted logistics providers such as Shiprocket, Delhivery, BlueDart, and other reputed courier services for reliable delivery.

Delivery Timeline

Estimated delivery timelines are mentioned at checkout (typically 3-7 business days)
Timelines may vary due to external factors (weather, strikes, logistics delays, remote locations, etc.)
We are not liable for delays caused by circumstances beyond our control

Tracking & Risk Transfer

Once shipped, tracking details will be shared via email and SMS
Risk of loss: Passes to you once the product is handed over to the courier partner
For damaged or lost shipments, please contact us within 48 hours of delivery

Note: Please ensure someone is available to receive the package. Multiple failed delivery attempts may result in return to origin.

6. Returns, Refunds, and Cancellations

Please refer to our Return and Refund Policy for comprehensive details. Key points:

Returns

Returns accepted only for eligible products within the specified return window (typically 7-15 days)
Products must be unused, unworn, unwashed, and in original condition with tags intact
Original packaging, invoice, and all accessories must be included
Certain products (innerwear, used helmets, clearance items) are non-returnable for hygiene reasons

Refunds

Refunds processed to original payment method within 7-10 business days after product inspection
Bank processing may take additional 3-5 business days
Shipping charges are non-refundable unless the return is due to our error

Cancellations

Cancellations allowed only before dispatch
Once shipped, the order cannot be cancelled (return process applies)
To cancel, contact us immediately at support@motoguys.com

7. Intellectual Property Rights

All content on https://www.motoguys.com, including logos, product images, descriptions, graphics, designs, text, and software, is the exclusive property of Motoguys Automotive OPC Private Limited or its licensors.

Prohibited Actions:

You may not copy, reproduce, distribute, modify, or use our content without written permission
Unauthorized use may result in legal action under applicable intellectual property laws
Trademarks and brand names are protected and cannot be used without authorization

8. User Responsibilities

When using our Website, you agree NOT TO:

Post or transmit false, misleading, defamatory, or offensive content
Attempt to hack, disrupt, or harm the Website, its data, or other users
Use automated systems (bots, scrapers) to access the Website without permission
Use our Website for unlawful purposes, fraud, or any illegal activity
Violate intellectual property, privacy, or other rights of Motoguys or third parties
Impersonate any person or entity or misrepresent your affiliation
Interfere with other users' access or enjoyment of the Website

Violation of these terms may result in immediate account termination and legal action.

9. Limitation of Liability

IMPORTANT LEGAL NOTICE: Please read this section carefully as it limits our liability.

Motoguys will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages resulting from:

Your use or inability to use the Website or products
Errors, mistakes, or inaccuracies in content
Personal injury or property damage from your use of products
Unauthorized access to our servers or your personal information
Interruption or cessation of transmission to/from the Website
Any third-party content or conduct on the Website

We do not guarantee that the Website will always be available, secure, or error-free. In no case shall our total liability exceed the amount paid by you for the product(s) purchased.

10. Indemnification

You agree to indemnify, defend, and hold harmless Motoguys, its officers, directors, employees, agents, and partners from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

Your misuse of the Website or products
Your breach of these Terms
Your violation of any laws or third-party rights
Any content you post or submit on the Website

11. Third-Party Links and Services

Our Website may include links to third-party websites, payment gateways, social media platforms, or other external services.

Disclaimer: Motoguys is not responsible for the content, terms, privacy policies, or practices of these external websites. We recommend reviewing their policies before providing any personal information or making transactions.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.

Any disputes, claims, or controversies arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

By using this Website, you consent to the jurisdiction and venue of these courts.

13. Contact Us

For any questions, concerns, or support regarding these Terms & Conditions, please contact us:

Motoguys Automotive OPC Private Limited

Email: support@motoguys.com

Website: https://www.motoguys.com

Customer support is available Monday to Saturday, 10 AM - 6 PM IST. We will respond to your inquiry within 24-48 hours.