Privacy Policy

Last Updated: 05-Oct-2025

Effective From: 05-Oct-2025

Welcome to Motoguys. We value your trust and respect your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from https://www.motoguys.com (the "Website") or use any of our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

When you register, place an order, or contact us, we may collect:

Full Name
Email Address
Phone Number
Billing and Shipping Address
Payment Details (processed securely through third-party payment gateways)

B. Non-Personal Information

We may collect:

Browser type and version
Device information (mobile, tablet, desktop)
IP address and location (approximate)
Pages you visit, time spent, and browsing behavior

C. Cookies and Tracking Technologies

We use cookies, pixels, and analytics tools to improve website functionality and user experience
Remember your preferences and shopping cart items
Analyze website traffic and marketing effectiveness
You can manage or disable cookies in your browser settings

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Send order confirmations, updates, and delivery information
Respond to your inquiries and support requests
Personalize your shopping experience
Improve our products, services, and website performance
Send promotional emails and offers (only if you've opted in)

3. Sharing Your Information

Important: We do not sell, rent, or trade your personal data.

However, we may share limited data with trusted third parties who help us operate our business:

Payment Gateway Partners

We use Razorpay and other secure payment gateways to process transactions. When you make a payment, we share necessary information including:

Name and contact details
Billing address
Order amount and transaction details

For complete details on how Razorpay handles your data:

Shipping & Logistics Partners

We share your delivery information with trusted shipping partners such as Shiprocket, Delhivery, BlueDart, and others. Shared information includes:

Name and phone number
Shipping address
Order details for delivery purposes

Note: These partners are contractually obligated to protect your information and use it solely for delivery services.

Analytics and Marketing Tools

We use services like Google Analytics, Meta Ads, and other marketing platforms to analyze website traffic and improve our services. These tools may collect anonymized data about your browsing behavior.

All third-party partners are obligated to protect your information and use it only for agreed purposes.

4. Data Security

We implement industry-standard security measures to protect your data, including:

SSL Encryption: All data transmitted between your browser and our servers is encrypted
Secure Payment Processing: Payment information is processed by PCI-DSS compliant payment gateways
Access Controls: Limited access to personal data on a need-to-know basis
Regular Security Audits: Periodic reviews of our security practices

Disclaimer: While we strive to protect your information, no method of online transmission or electronic storage is 100% secure. By using our website, you acknowledge this risk.

5. Your Rights

Under applicable data protection laws, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to legal obligations)
Withdraw Consent: Opt-out of marketing communications at any time
Data Portability: Request transfer of your data to another service
Information: Request details on how your data is used and shared

To exercise these rights, please contact us at support@motoguys.com

6. Retention of Data

We retain your information only as long as necessary:

To fulfill the purpose it was collected for (e.g., order fulfillment, customer support)
To comply with legal, tax, and accounting obligations (typically 7-10 years)
To resolve disputes, enforce our agreements, and prevent fraud

After the retention period, your data will be securely deleted or anonymized.

7. Third-Party Links

Our website may contain links to external websites (e.g., social media, product reviews, payment gateways). We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations. Revised policies will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Motoguys Automotive OPC Private Limited

Email: support@motoguys.com

Website: https://www.motoguys.com

We will respond to your inquiry within 5-7 business days.